This ITIL® Foundation course conducted in Singapore aims to achieve the following objectives:
Provide insight into the best practices for IT Service Management (ITSM).
Explain & discuss ITIL® framework, the theory and the concepts.
Focus on the terminology and relationships between the ITIL® processes.
Prepare participants for the exam.
IT support and technical staff.
Help Desk/support/operations staff.
Support/Help Desk/technical services managers.
Network support staff.
Business Relationship Managers.
At the end of the course, student will sit for the ITIL® Foundation exam in Singapore.
Those who managed to pass scoring 65% will be awarded ITIL® Foundation Certificate from LCS.
Accredited Foundation training is strongly recommended but not a prerequisite.
Full-time: 3 weekdays or 3 Sats (9.30am - 5.30pm)
Part-time: 6 sessions, twice or thrice a week (7pm to 10.00pm)
Three days / 6 sessions instructor-led course combining lectures, exercise and practical examples
Recommended Personal Study of 18hours
Maximum ratio of 25 students to one trainer but usual class size is kept below 12.
Module Credt value=2
Exam Type: 40 Multiple Choice Questions
Exam Duration: 60 minutes.
Open Book: No
Passing Score: 65% or 29/40
Marking Method: Only one option is correct and awarded a mark.
Delivery: Paper-based or Computer-based. We conduct Computer-based Exams.
History of ITIL® -
ITIL® Qualification scheme
Service Management as a Practice Service
The Service LifeCycle
The Structure, Scope, Components and Interfaces of the ITIL® Library
ITIL® Service Life Cycle
Service Portfolio Management
Return on Investment
Service Catalogue -
Service Level Management -
Capacity Management -
Availability Management -
IT Service Continuity -
Information Security -
Service Asset and Configuration Management (SACM)
Release and Deployment Management
Service Knowledge Management
Incident Management -
Event Management -
Request Fulfilment -
Continual Service Improvement
The Continual Service Improvement Model
IT Governance across
Service Life Cycle
Technology and Architecture
Generic requirements for - an integrated set of Service
Understand how Service Automation assists with integrating Service
Related Standards and Frameworks
ISO/IEC 20000 -
ISO 27000 -
ISO 9000 -
ISO 19770 -
ISO 15504 -
Download ITIL® Foundation Course Brochure
Course Fee : S$1999
Exam Fee : S$361 (includes S$50 exam proctor fee)
Regn Fee : S$50
Promotion Offer : S$950 (Full-time classes)
Promotion Offer : S$1299 (Sat and Part-time classes)
Regn fee : S$50
Promotion valid till 31-Mar-2016.
Promotion fee excludes ITIL® Foundation Exam
Exam is compulsory.
All fees subject to GST 7%.
ITIL® Foundation Course Brochure (Contact Customer Service @ 6333 4843)
ITIL® is the registered trademark of the Cabinet Office
IT Infrastructure Library® is a registered trade mark of the Cabinet Office
The Swirl logo™ is a registered trade mark of the Cabinet Office.
IT Enabler is
working in conjunction with ITpreneurs for ITIL® courses.