itEnabler
+CISCO
+Android Programming Course
+SQL Scripting
+MS SQL Server 2012
- MS SQL Server 2012 Database Administration
- MS SQL Server 2012 Database Querying

+Oracle Database SQL
- Oracle Certified SQL Expert

+ITIL
+VBA Excel / Access / Word
+Web Design & Ecommerce
+Web Development &
  Programming

- SQL Scripting
- Adv SQL Scripting
- Javascript
- HTML5 with JavaScript and CSS3
+Microsoft Infrastructure Certification

CompTIA Courses


+

Basic Networking & IC3 Courses



Register Courses at IT Enabler
ITIL® Foundation Singapore / ITIL v3 Foundation Course (Singapore)  

Course Objective

This ITIL® Foundation course conducted in Singapore aims to achieve the following objectives:

  • Provide insight into the best practices for IT Service Management (ITSM).
  • Explain & discuss ITIL® framework, the theory and the concepts.
  • Focus on the terminology and relationships between the ITIL® processes.
  • Prepare participants for the exam.

  • Who Should Take this course ITIL® Foundation in Singapore.
  • IT support and technical staff.
  • Help Desk/support/operations staff.
  • Support/Help Desk/technical services managers.
  • Network support staff.
  • Business Relationship Managers.

  • ITIL® Foundation

    At the end of the course, student will sit for the ITIL® Foundation exam in Singapore.
    Those who managed to pass scoring 65% will be awarded ITIL® Foundation Certificate from LCS.


    Pre-requisites
    Accredited Foundation training is strongly recommended but not a prerequisite.

    Training Duration:
    Full-time: 3 weekdays or 3 Sats (9.30am - 5.30pm)
    Part-time: 6 sessions, twice or thrice a week (7pm to 10.00pm)

    Training Methodology & Materials:
  • Three days / 6 sessions instructor-led course combining lectures, exercise and practical examples
  • Recommended Personal Study of 18hours
  • Maximum ratio of 25 students to one trainer but usual class size is kept below 12.

  • ITIL® Foundation Exam Syllabi
    • Module Credt value=2
    • Exam Type: 40 Multiple Choice Questions
    • Exam Duration: 60 minutes.
    • Supervised: Yes
    • Open Book: No
    • Passing Score: 65% or 29/40
    • Marking Method: Only one option is correct and awarded a mark.
    • Delivery: Paper-based or Computer-based. We conduct Computer-based Exams.

    Course Outline:

    Introduction

    • History of ITIL® -
    • ITIL® Qualification scheme

     Service Management as a Practice Service

    • Service Management
    • Processes -
    • Roles -
    • Organisation

    The Service LifeCycle

    • The Structure, Scope, Components and Interfaces of the ITIL® Library
    • ITIL® Service Life Cycle

    Service Strategy

    • Service Models
    • Service Portfolio Management
    • Demand Management
    • Financial Management
    • Return on Investment

    Service Design

    • Design -
    • Service Catalogue -
    • Management
    • Service Level Management -
    • Capacity Management -
    • Availability Management -
    • IT Service Continuity -
    • Management
    • Information Security -
    • Management
    • Supplier Management

    Service Transition

    • Change Management
    • Service Asset and Configuration Management (SACM)
    • Release and Deployment Management
    • Service Knowledge Management

    Service Operation

    • Incident Management -
    • Event Management -
    • Request Fulfilment -
    • Problem Management
    • Access Managemen

    Continual Service Improvement

    • The Continual Service Improvement Model
    • IT Governance across
    • Service Life Cycle

    Technology and Architecture

    • Generic requirements for - an integrated set of Service
    • Management Technology
    • Understand how Service Automation assists with integrating Service
    • Management processes

    Related Standards and Frameworks

    • ISO/IEC 20000 -
    • ISO 27000 -
    • ISO 9000 -
    • ISO 19770 -
    • ISO 15504 -
    • SixSigma -
    • COBIT -
    • CMMI

    Download ITIL® Foundation Course Brochure


    Course Fees :

    Course Fee : S$1999
    Exam Fee : S$361 (includes S$50 exam proctor fee)
    Regn Fee : S$50

    Promotion Offer : S$950 (Full-time classes)
    Promotion Offer : S$1299 (Sat and Part-time classes)
    Regn fee : S$50

    Promotion valid till 31-Mar-2016.
    Promotion fee excludes ITIL® Foundation Exam
    Exam is compulsory.

    All fees subject to GST 7%.

    Download ITIL® Foundation Course Brochure

    (Contact Customer Service @ 6333 4843)

    ITIL® is the registered trademark of the Cabinet Office
    IT Infrastructure Library® is a registered trade mark of the Cabinet Office
    The Swirl logo™ is a registered trade mark of the Cabinet Office.
    IT Enabler is working in conjunction with ITpreneurs for ITIL® courses.

    Course Title   Venue Register Online
    Course Mode
    Start Date
    End Date
    Time