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Home >ITIL® Foundation Singapore / ITIL v3 Foundation Course (Singapore)
ITIL® Foundation Singapore / ITIL v3 Foundation Course (Singapore)
Course Objective:

This ITIL® Foundation course conducted in Singapore aims to achieve the following objectives:

  • Provide insight into the best practices for IT Service Management (ITSM).
  • Explain & discuss ITIL® framework, the theory and the concepts.
  • Focus on the terminology and relationships between the ITIL® processes.
  • Prepare participants for the exam.
Who Should Take this course ITIL® Foundation in Singapore
  • Those who require a basic understanding of the ITIL framework.
  • Those who need understanding of how ITIL can be used to enhance IT Service Management within an organisation.
  • IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement

However, the ITIL Foundation certification is open to and can be benefit anyone who has an interest in the subject.

ITIL® Foundation

At the end of the course, participants will sit for the ITIL® Foundation exam in Singapore on the last day of course.
Those who pass scoring at least 65% will be awarded ITIL® Foundation Certificate from Certification Body, PEOPLECERT..


Accredited Foundation training is strongly recommended but not a prerequisite.

Certificate Of Attendance :

Certificate Of Attendance will be awarded to participants completing the course achieving minimum 75% attendance.

Training Duration:
Full-time: 3 weekdays / 3 Sats    
Time : 9.30am to 5.30pm

Training Methodology & Materials:
  • Three days instructor-led course combining lectures, exercise and practical examples
  • Maximum ratio of 20 students to one trainer but usual class size is kept below 15.
ITIL® Foundation Exam Syllabi
  • Exam Type: 40 Multiple Choice Questions
  • Exam Duration: 60 minutes.
  • Supervised: Yes
  • Open Book: No
  • Passing Score: 65% or 26/40
  • Marking Method: Only one option is correct and awarded a mark.
  • Computer-based.

Course Outline:


  • History of ITIL® -
  • ITIL® Qualification scheme

 Service Management as a Practice Service

  • Service Management
  • Processes -
  • Roles -
  • Organisation

The Service LifeCycle

  • The Structure, Scope, Components and Interfaces of the ITIL® Library
  • ITIL® Service Life Cycle

Service Strategy

  • Service Models
  • Service Portfolio Management
  • Demand Management
  • Financial Management
  • Return on Investment

Service Design

  • Design -
  • Service Catalogue -
  • Management
  • Service Level Management -
  • Capacity Management -
  • Availability Management -
  • IT Service Continuity -
  • Management
  • Information Security -
  • Management
  • Supplier Management

Service Transition

  • Change Management
  • Service Asset and Configuration Management (SACM)
  • Release and Deployment Management
  • Service Knowledge Management

Service Operation

  • Incident Management -
  • Event Management -
  • Request Fulfilment -
  • Problem Management
  • Access Managemen

Continual Service Improvement

  • The Continual Service Improvement Model
  • IT Governance across
  • Service Life Cycle

Technology and Architecture

  • Generic requirements for - an integrated set of Service
  • Management Technology
  • Understand how Service Automation assists with integrating Service
  • Management processes

Related Standards and Frameworks

  • ISO/IEC 20000 -
  • ISO 27000 -
  • ISO 9000 -
  • ISO 19770 -
  • ISO 15504 -
  • SixSigma -
  • COBIT -
  • CMMI

Download ITIL® Foundation Course Brochure

Course Fees (Applicable to Non-SDF/Foreigner)
Course Title Normal Course Fees Promotional Course
Fees valid till
Promo Course Fees w GST
NICF - ITIL FoundationS$1,999.00S$950.00S$1,016.50
Registration FeeS$50.00S$50.00S$53.50
Total FeeS$2,049.00S$1,000.00S$1,070.00

Government Funding
Course is eligble for SDF Training Grant & Absentee Payroll from SSG. 
Self-Sponsored trainee may offset course fee payable using their SkillsFuture Credit Claim or/& PSEA (subject to available balance in trainee's account). 
Terms and conditions apply. 

SDF Course Title : NICF - ITIL Foundation
Course Ref No. : CRS-Q-0030331-IT

WSQ Funding Course Fees
WSQ Funding
Singapore Citizens & Singapore PRs
Total Fee
Incl Regn Fee
SDF Training
Excl GST 7%
Incl GST 7%
SME Company S$1,000.00S$855.00S$145.00S$215.00
Non-SME CompanyS$1,000.00S$300.00S$700.00S$770.00
Mid-Career Enhanced Scheme (MCES)
- Singaporean, 40 yrs & above
Workfare Trainig Support(WTS)S$1,000.00S$902.50S$97.50S$167.50*
Note: * - SkillsFuture Credit Claims or/and PSEA may be used to offset the course fees.

New Exam Fee : S$588 (includes S$50 exam proctor fee)

- Exam fee adjusted upwards by PeopleCert wef 01Jan2018
- Exam is compulsory
- Exam fee subject to GST 7% .

Download ITIL® Foundation Course Brochure (Contact Customer Service @ 63334843)

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